How Insurance Companies Handle Car Accident Claims

People often try to avoid dealing with insurance companies, but they are often needed to handle claims. For example, when you get into a car accident, you need to let your insurance company know right away so they can process the claim and help you get compensation for your damages.

Many people think they are treated unfairly by insurance companies. Sometimes they are, but it is important that certain procedures be followed. Once a claims adjuster is assigned to your case, your claim will go through various steps to determine fault and assess damages. Here is a look at the process.

Initial Claim Reporting

The process begins when you notify your insurance company about the accident. They will collect basic information, including:

• Date, time, and location.
• Parties involved.
• Photos or evidence you collected.
• A description of what happened.

Assignment of a Claims Adjuster

Your insurance company will assign a claims adjuster, who investigates the accident and determines liability and damages. This person becomes your main point of contact.

The adjuster will:

• Review your policy.
• Contact you for more details.
• Collect statements from witnesses.
• Request the police report.
• Evaluate medical records or repair estimates,

Investigation and Determination of Fault

The adjuster conducts a thorough investigation to determine who caused the crash. This process may involve:

• Examining vehicle damage.
• Studying crash photos.
• Reviewing traffic laws.
• Interviewing both drivers.
• Speaking to witnesses.

Collection of Additional Evidence (if Necessary)

When there is not enough evidence for the insurance company to make a determination of fault regarding your claim, the claim adjuster will collect additional information and conduct a more thorough investigation. They might hire accident reconstruction experts, examine vehicle damage patterns, or review surveillance footage from nearby businesses. Some insurance companies will go as far as monitoring social media accounts in search of posts and photos that could contradict your claims or show inconsistencies.

Damage Assessment

Insurance companies evaluate the total losses from the accident, including:

• Vehicle damage.
• Medical bills.
• Lost wages.
• Pain and suffering.

Coverage Review

The insurer compares the damages against your policy limits and coverages:

• Liability
• Collision
• Comprehensive
• Uninsured/underinsured motorist
• Medical payments (MedPay)

Settlement Offer

Once the investigation and valuation are complete, the insurance company makes a settlement offer. For property damage, this may cover the following:

• Repairs
• Replacement
• Depreciation
• Towing or rental costs

For injury claims, the offer may include the following:

• Medical expenses
• Lost income
• Pain and suffering

You can accept the offer as is or negotiate.

Contact Us Today

The insurance company’s process may seem a bit too much, but it will help determine if you are eligible for compensation. It is important to be honest and have evidence to prove your case.

The Charleston car accident lawyers from Wyndham Law Firm, LLC can help you explore your options after a crash. We can also deal with the insurance company so you can focus on recovery. Schedule a consultation with our office today. Contact us via (843) 279-5312 or online here.